Privacy Policy
- Our data protection policies
Thank you for your interest in our company and products. The protection and the security of your personal data are of prime importance to the Institute for Compliance and Quality Management AG („ICQM“) and service providers. ICQM acts in strict compliance with the applicable data protection policies and data protection legislation so that you can feel safe when visiting our website.
It is important to us that you always know what personal data is being recorded when you visit our website (via direct access or because you were forwarded to it by other digital information channels) and use our services and offers and the purposes for which use this data. The following sections contain the relevant information on this and describe the measures we take to protect your personal data from tampering, loss, destruction or unlawful use. We have also taken technical and organizational measures which ensure that the data protection regulations are observed by us as well as by our service providers.
- Responsible party
Institute for Compliance and Quality Management AG
Richard-Wagner-Strasse 6
8002 Zürich
Commercial register: CHE-101.770.851
Hereinafter referred to as "ICQM", "we" or "us".
- Collection and use of personal data
Personal data means data, which can enable conclusions to be made about your identity, i.e. name, address, telephone number or E-mail address (“personal data”). We will only collect, process or use your personal data to the extent permissible by law and authorized by you. Your personal data can be collected, processed or used for the following purposes in particular.
The data which you send us in connection with your visit to our website primarily depends on the browser used and its settings. If your settings allow, we will use cookies and similar tools to enable you an optimal surfing experience on our website. This includes information such as the region in which you are located, the language you have selected and the products and services which you prefer. This way, we can recognize you on your next visit. You can also visit our websites completely anonymously.
We may need additional personal data from you to provide services and process requests. This data is combined with the above-mentioned data from your visit to the website in order to offer you content and services which are tailored to your needs as accurately as possible. This includes your name and address, as well as usage data such as user name, password and IP address.
Various contact forms are available on our website which can be used to register for seminars or tours and for communication. If a user makes use of this option, the personal data entered in the entry mask will be sent to us and saved by us. The personal data from the contact form is transferred in encrypted form. Additional data such as IP address and time of sending will be transferred when the data is sent.
Your consent to the processing of the personal data will be obtained and this data privacy statement will be referred to before the data is sent. You may also contact us by way of the specified E-mail addresses as an alternative. The data is used exclusively for the purposes stated or associated with the form in question.
- Our justifications for processing your data
(i) Fulfilment of a contract
This is especially the case if you register for a seminar or a tour. The minimum statements necessary to fulfil the contract are marked with an asterisk without the minimum contractual or statutory statements, we will not be able to process your order. Other statements may be helpful for us and you, but are voluntary. Without your further consent, we will only use the personal data you provide to process your order.
In the case of a contact request, we will only use your personal data to process your request and contact you.
(ii) Statutory provision
Commercial and/or fiscal law obligates us to save certain information such as your address, payment and order data for a period of up to eleven years (depending on the countries relevant for this process).
(iii) Your consent
We ask prospective customers for their express consent and agreement with this data privacy statement for advertising purposes, i.e. providing information about seminars, tours, news, company information, invitations to trade fairs or events in electronic form or by telephone (hereinafter “product information”) as well as electronic or telephone customer analyses, surveys on customer satisfaction, contests and promotional letters. This can be done by such means as creating application forms via our website. After receiving your consent, we will save your E-mail address for the purpose specified upon creation, including product and service information.
Your rights to disclosure and revocation of your consent can be found in the following Section 12.
(iv) Further legitimate interests of ICQM
ICQM has a justified interest in operating a website upon which prospective customers receive information about ICQM products and offers. ICQM has a legitimate interest in finding out which information and offers are most interesting. Furthermore, ICQM has a legitimate interest in protecting its website and organization from abuse and other unauthorized use of this website. For further details, see the following Section 8.
- Information exchange with service providers
In the context of the fulfilment of contracts, for the processing of enquiries or other purposes mentioned in Section 3, ICQM may involve third parties (e.g. specialists for technical support, communication partners or service providers for the execution of requests, e.g. for the handling of payments) who thereby may view data, but only to the extent that this is necessary for the fulfilment of the service. ICQM ensures that third parties process personal data only in accordance with the requirements of the applicable data protection laws.
This may lead to the data collected being sent to countries which, in the view of the EU and/or Switzerland, do not have an adequate level of data protection legislation. However, in cases in which this takes place, ICQM has implemented suitable guarantees to ensure sufficient protection of the personal data. You may request further information on this at the contact address specified in Section 11.
- Storage limitation
Unless indicated otherwise, the personal data will be stored until the purpose is achieved. ICQM may be required to retain data for financial accounting, fiscal or other legal reasons. This period of time depends on the data and countries in question and generally does not amount to more than eleven years. Data used in the scope of web analysis is generally deleted within a few days, or is completely anonymized.
It is your duty to store your data which you consider to be necessary. We are not obligated to store this data and can delete the data at any time, especially if we are of the opinion that we have more no obligations than that to store retain the data.
- Automated decision-making
We do not use any automated decision-making (“profiling”) to establish and maintain business relationships.
We or the service providers (on our behalf) may use web analysis tools, especially tracking technology in order to advice you and provide you with product information in a targeted manner. They enable communication and advertising based on your needs. With this in mind, we refer to the following Section 8.
- Cookies and web tracking
(i) Cookies
We use cookies in certain areas in order to make our internet site user-friendly and tailor it optimally to your needs. Cookies are small text files which are saved locally on your hard drive. The information saved will be accessed later to simplify the use of our online offers.
(ii) Web tracking
When you visit our website, cookies will also be used to analyze your usage behavior on our website (web tracking). The data which the cookies create about your usage behavior (search engines and keywords used, your language, country of origin, browser and plug-ins used, the referring site, your dwell time, entrance and exit pages, cancel rates and your IP address) is anonymous and serves purely statistical purposes (data traffic analyses). The data is used separately from your personal data. This two data sets are not merged, so the data about your usage behavior does not allow any conclusions to be made about your identity.
(iii) Allowing or blocking cookies
You can allow or block cookies (including those for web tracking) by using your browser settings. You can set your browser to either block all cookies, or to display a message as soon as a cookie is placed. However, keep in mind that you may not be able to use all of our website’s services if you have deactivated cookies in your browser. You will find information on blocking or allowing cookies in the most common internet browsers under the following links:
- Internet Explorer: http://support.microsoft.com/gp/cookies/en
- Firefox: http://support.mozilla.com/en-US/kb/Cookies
- Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
- Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
- Opera: http://www.opera.com/browser/tutorials/security/privacy/
- Social media plug-ins we use
(i) Facebook
Our website uses social plug-ins (hereinafter “plug-ins”) from the social network Facebook, which is operated by Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereinafter “Facebook”). The plug-ins are marked with a Facebook logo or the extension “social plug-in from Facebook” or “Facebook social plug-in.” An overview of the Facebook plug-ins and their appearance can be found here: https://developers.facebook.com/docs/plugins
If you access a page of our website which contains such a plug-in, your browser will establish a direct connection to Facebook’s servers. The contents of the plug-ins are transferred from Facebook directly to your browser and integrated into the site. This incorporation gives Facebook the information that your browser has accessed the relevant page of our website, even if you do not have a Facebook profile or are not logged into Facebook at the moment. Your browser will transfer this information (including your IP address) directly to a Facebook server in the USA, where it will be saved. If you are logged into Facebook, then Facebook can allocate your visit to our website directly to your Facebook profile. If you interact with plug-ins, such as by clicking the "Like" button or making a comment, this information will be transferred directly to a Facebook server and stored there. The information is also published on your Facebook profile and shown to your Facebook friends. The purpose and scope of data collection and the Facebook’s further processing and use of the data, as well as your rights concerning this subject and the settings options to protect your private sphere can be found in Facebook’s data protection policy: http://www.facebook.com/policy
If you do not want Facebook to allocate the data collected via our website directly to your Facebook profile, you will have to log out of your Facebook account before visiting our website. You can also completely prevent Facebook plug-ins from loading by using add-ons for your browser.
(ii) LinkedIn
Our website uses functions of the network LinkedIn. It is provided by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Every time our pages containing LinkedIn functions are accessed, a connection to LinkedIn’s servers is established. LinkedIn is informed that you have visited our webpages with your IP address. If you click on LinkedIn’s “Recommend” button and are logged into your LinkedIn account, then LinkedIn will be able to allocate your visit to our internet site and your user account. We hereby inform you that, as provider of the pages, we have no knowledge of the contents of the data transferred and the use thereof by LinkedIn.
Other information on this can be found in LinkedIn’s data privacy protection policy: https://www.linkedin.com/legal/privacy-policy.
(iii) Twitter
On our website so-called social plugins ("plugins") of the microblogging service Twitter by Twitter Inc, 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter") are used. The plugins are provided with a Twitter logo, for example in the form of a blue "Twitter bird". An overview of the Twitter plugins and their appearance can be found here: https://about.twitter.com/en_us/company/brand-resources.html
If you access a page of our website that contains such a plugin, your browser does not support a direct connection to the servers of Twitter. The content of the plugin is provided by Twitter directly to your browser and integrated into the page. Through the integration Twitter the information that your browser opens the corresponding page of our website even if you do not have a Twitter profile or are not currently logged in to Twitter.
This information (including your IP address) is sent directly from your browser to a server from Twitter to the USA and stored there.
If you are logged in to Twitter, Twitter can prevent your Twitter account from visiting our website immediately. If you interact with the plugins, for example the "Twitter" button the corresponding information is also sent directly to a Twitter server and stored there. The information is also stored on your Twitter account and displayed there to your contacts.
For the purpose and scope of data collection and further processing and use of the data by Twitter and your rights and settings to protect your privacy, please refer to Twitter's privacy policy: https://twitter.com/privacy
If you do not want Twitter to immediately collect the data collected via our website, you must log out from Twitter before you visit our website.
(iv) Pinterest
On our website so-called social plugins ("plugins") of the social network Pinterest by Pinterest Inc, 808 Brannan Street, San Francisco, CA 94103, USA ("Pinterest") are used. The plugins are available, e.g. on buttons marked "Pint it" on the white or red background. An overview of the Pinterest plugins and their appearance can be found here: https://developers.pinterest.com/docs/getting-started/introduction
If you access a page of our website that contains such a plugin, your browser does not support a direct connection to Pinterest's servers. The content of the plugin is provided by Pinterest directly to your browser and integrated into the page. Through this integration Pinterest receives the information that your browser is displaying the corresponding page of our website even if you do not have a Pinterest profile or are not currently using Pinterest are logged in. This information (including your IP address) is sent directly from your browser to a server from Pinterest to the USA and stored there.
If you are logged in to Pinterest, Pinterest can track your Pinterest Profile immediately. If you interact with the plugins, for example the "Pin it" button the corresponding information is also sent directly to a Pinterest server and stored there. The information will also be published on Pinterest and displayed there to your contacts.
For the purpose and scope of data collection and further processing and use of the data by Pinterest and your rights and settings to protect your privacy, please refer to Pinterest's privacy policy: https://policy.pinterest.com/en-gb/privacy-policy
If you do not want Pinterest to immediately collect the data collected via our website, you must log out from Pinterest before you visit our website.
- Data security
We and our service providers take both technical and organizational security measures to protect the personal data stored from accidental or deliberate tampering, loss, destruction or unauthorized access by third parties. Our data processing processes and security measures are continuously being refined in the course of technical developments.
The transfer of personal data is encrypted with SSL technology to prevent unprotected access to your personal data.
- Further information/ contact person for data protection issues
Should you have any questions about your personal data which ICQM records, saves and uses, we will be glad to provide you with information immediately and free of charge at any time. Please send your message to Institute for Compliance and Quality Management AG, Richard-Wagner-Strasse 6, 8002 Zürich, Schweiz oder per E-Mail an
- Right to disclosure and correction
Any natural person residing in the EU, EEA or Switzerland can request disclosure or access to the data processed about your person. We will correct information which is false or no longer accurate.
To request, disclosure, editing or correction, please contact us via Institute for Compliance and Quality Management AG, Richard-Wagner-Strasse 6, 8002 Zürich, Schweiz oder per E-Mail an
You may revoke and withdraw consent which you have granted or request data to be deleted. After you have revoked your consent, we will cease to process your data if we are no longer obligated to continue processing the data for other purposes, such as to fulfil statutory retention duties. You may declare that you are revoking your consent by sending a message to the Institute for Compliance and Quality Management AG, Richard-Wagner-Strasse 6, 8002 Zürich, Schweiz oder per E-Mail an
Furthermore, every person is entitled to file a complaint to the competent supervisory authority in their country. A list of national data protection authorities can be found here: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080
- Additional Information
The content of this data privacy statement has to be adapted and updated from time to time. For this reason, we reserve the right to make changes without announcing them in advance. The updated and supplemented version in question will be published at this point. For that reason, we recommend you to read this data privacy statement every time you visit our website.
May 2019